Q1: Can we obtain samples for reference?
We are pleased to send samples for your inspection if we have identical or similar items in stock. New customers may be required to pay for the sample (depending on product value) and express shipping fees. These costs are fully refundable upon placing a bulk order.
Q2: What is the typical lead time for shipment?
Delivery times vary based on product specifications and order quantity. Generally, production and preparation take between 15 to 25 working days.
Q3: What are the accepted terms of payment?
We primarily accept T/T (Telegraphic Transfer) or L/C (Letter of Credit) at sight.
Q4: How do you handle quality concerns after-sales?
If issues arise, please provide photos or videos of the problem. For critical assessments, returning defective products may be requested. We commit to providing a formal resolution within 7 days after confirming the issue.
Q5: Can products be customized with our own logo?
Yes, we offer full OEM services. We can incorporate your logo and branding based on your design specifications and project requirements.
Q6: Do you provide customized packaging?
Absolutely. Beyond the product itself, we can customize the transport packaging and primary containers according to your market needs.
NuCure Medical
